Thursday, March 18th 2PM ET with Steve Basile

Objectives: 

  • Define Good Customer Service, how to build a relationship, and how to maintain that relationship at all levels.
  • Explore Common Traits of the most successful partnerships e.g., Trust, listen, speed, consistency, honesty, knowledge, and more.
  • Discuss if the relationship is strained, how to repair the relationship, and why a customer may switch to another vendor.
  • Review that price is only one element in choosing a vendor e.g., resources, education, innovation, and understand the different roles from CS Rep, Inside or Outside Rep, Management, and Clinical Support.