In many processing departments too, much emphasis is placed purely on repetition as the means educating the staff. Unfortunately, this leaves many processing professional ill equipped to make good decisions when problems arise. In these moments, when critical thinking is required, staff members whose education lacks a true understanding of why they are doing the task the way they are will be ill prepared to react appropriately. This also effects staff’s ability to participate in risk assessment activities as well.
Incorporating “why” into any department’s education program will add quality by creating technicians that not only understand how to do their job but why they do it that way.